Help Desk

Who Do I See For Assistance Or Problems?

  • Who do I contact for computer issues
    It is best to send all computer related questions to:         support@meteo.psu.edu
    This e-mail will be sent to Chuck Pavloski, Chad Bahrmann, and Art Person and will allow for the most expeditious solution for your computer issue.
  • Who do I contact regarding my contract, salary, human resource, or departmental issues?
        Lynn Persing
        503 Walker Building
  • Who do I contact regarding grant and budget issues?
         Jennifer Gilbert
         503 Walker Building
  • Who do I contact regarding travel, reimbursement, or purchasing issues?
         Abby Smith
         503 Walker Building
  • Who do I contact regarding promotions?
         Jon Nese

          For more information on the promotion process please click here.

  • Who do I contact for to get fair mitigation for disputes with a faculty member?

    While it is always best to first sit down and talk with the faculty member first to express your concerns, there may become a time when an issue needs someone to help arbitrate the situation.  This person is referred to as the ombudsperson.  This person is a member of the college but not the department and will allow for fair/unbiased treatment for both parties involved.

  • The ombudsperson who represents the Fixed Term Faculty is      Elected:  Kate Freeman
    Alternate:  Jim Adair

The document below can also be found on the web:  http://www.met.psu.edu/browse-by-audience/faculty-staff/

Last Updated:  10/15/12

Col 1 Col 2 Col 3
BICYCLE POLICY Bicycles are NOT permitted in the building under any circumstances. 

For the bicycle regulations:

http://transportation.psu.edu/rules-regulations

BUILDING FACILITIES

Such as phones, lights, elevators, heating/cooling, maintenance issues, etc.

Send email to:  meteo_facilities@meteo.psu.edu

If on a weekend or an extreme emergency call:      

  - OPP emergency help line:  (814) 865-4731
  - Police Services: (814) 865-2222

For more detailed information visit:  http://www.met.psu.edu/browse-by-audience/faculty-staff/report-a-facilities-issue
CLASSROOM SCHEDULING OR CLASSROOM CHANGES  

See Bill Syrett (606C Walker)

Email:  wjs1@psu.edu

COMPUTERS OR COMPUTER-RELATED EQUIPMENT SUPPORT

Such as printer maintenance, ink, etc.  Does not include refilling paper supply.

Send email to: support@meteo.psu.edu

See one of the administrative staff in the Meteo main office for paper.
CONFERENCE CALLING

We have several options:  Two of the most popular are:

Freeconference call.com (participants
pay their own long distance charges, you just pay for your long distance call into the provided phone number.

MeetingOne:   All participants call a designated number and the host (Meteo) pays for all long distance charges.  Must have budget and fund to charge.
See Ginger Kowalchuk (ggk2@psu.edu) or Lynn Persing (persing@ems.psu.edu) in 502/503 Walker.
COPIER PROBLEMS  

See Ginger Kowalchuk (502 Walker)
Email: ggk2@psu.edu

or another Meteo administrative staff member

DIGITAL PROJECTORS

(Mounted in the Ceiling)

The projectors in the ceiling of rooms 126, 511, 529, 607, 606, 409 are owned by Meteo.

Projectors in all other classrooms are maintained by the University (not the Department of Meteo).

For Meteo-owned projectors, send email to:  support@meteo.psu.edu

For projectors in General Purpose Classrooms, call the classroom hotline:

-- On campus:  8-777-0035 or send an email to: TechClass@psu.edu

EXPRESS MAIL SERVICES

UPS has a contract with the University and gives us discounted rates, so it should be the primary source for express mail.   A 3-part mail form is all that is required (more restrictions for international packages). 

FedEx can be used if absolutely necessary, but the rates are higher and if you need a pickup for GROUND packages or outside the normal Tuesday afternoon pickup, an additional $12 fee applies. 

UPS – Daily pickup inside Room 501 Walker.  Place package on top the cabinet next to the toaster oven or if large, on the floor.   GROUND packages go in the mail/copy room (532 Walker)

 

FedEx:  Pick up must be scheduled, see a member of the administrative staff

 


For assistance see a member of the Meteo administrative staff.
NEW STUDENT ORIENTATION (NSO) ADVISING

See Jackie Gibboney (502 Walker)

Email: jag545@psu.edu

GUEST WIRELESS ACCESS

For guests who have their own laptop and need to have internet access.  A limited number of access cards are available.

See Lynn Persing (501A Walker)

Email: persing@ems.psu.edu
KEYS   See Bob Ziegler (426 Walker) – afternoons are best.    Email: rfz1@psu.edu

MAILBOXES

Mailboxes are located in Room 532 Walker.  Graduate Students share mailboxes by the first initial of their last name.  If a piece of mail isn’t labeled with an individual name, it’s community mail.  Read it and return it to the mailbox.

Most  other staff have individual mailboxes. 

There are also individual mailboxes for Campus

Weather Service, PSUBAMS, and Chi Epsilon Pi.

See Ginger Kowalchuk (502 Walker)

Email:  ggk2@psu.edu
METEO COMPUTER ACCOUNTS   Send an email to: support@meteo.psu.edu

MOVING COMPUTERS

Do not move computers without permission!  Computers are assigned specific ports.  You cannot plug a computer into just any port! Send email to:  support@meteo.psu.edu
MOVING FURNITURE   Send email to: meteo_facilities@meteo.psu.edu

METEO LISTSERVES

Your membership on METEO listserves usually happens within a couple days of your appointment (or within a couple days of when you get your email/access account ID.)

Listserve questions:

Grad and undergrad:  See Ginger Kowalchuk (502 Walker)

Email: ggk2@psu.edu

Faculty/Staff:  See Ginger Kowalchuk (502 Walker)

Email: ggk2@psu.edu

METEO MACHINE SHOP

Authorization required to use.  Must show proficiency in using the equipment. See Al Moyle (426 Walker)
Email: amm14@psu.edu

METEO WEBSITE CONTENT

All Meteo faculty, staff, and graduate students will have a profile on the Meteo website, which they may edit themselves.  Profile will be added to the website around the same time that you are added to Meteo listserves.

See Ginger Kowalchuk (502 Walker)

Email: ggk2@psu.edu

Instructions for editing your profile:  (requires access account password)

https://www.met.psu.edu/intranet/tips-and-info-for-using-website

OVERHEAD TRANSPARENCY PROJECTORS

Meteo Projectors are marked with the “Department of Meteorology” For problems with overheads that are in General Purpose Classrooms that are marked “AV xxxxx” call the classroom hotline.

 - Classroom Hotline: On campus:  8-777-0035 or send an email to: TechClass@psu.edu
Send email to: meteo_facilities@meteo.psu.edu
PARKING Handled in the EMS Dean’s Office. See Elizabeth Daye in 116 Deike
SALARY AND PAYROLL (EXCEPT FOR WAGE PAYROLL)  

See Lynn Persing (503 Walker)

Email:  persing@ems.psu.edu

PLACING ORDERS

Research and general budget expenditures

See Abby Smith (502 Walker)

Email:  azb1@psu.edu
PROMOTION AND TENURE  

See Jenn Gilbert (503 Walker)

Email:  jlg28@psu.edu

RESEARCH GRANT MANAGMENT

Close outs, spendouts, determining where grads are to be paid, PIAFs

See Jenn Gilbert (503 Walker)

Email:  jlg28@psu.edu

PRINTERS

All issues except refilling paper

(Ginger can change toner)

Send email to:

support@meteo.psu.edu

RESERVING EQUIPMENT

Projectors and laptops

Faculty, staff, and graduate students can make their own reservations, but changes or deletions, must be done by one of the METEO admin staff. 

Visit the website: http://www.brownbearsw.com/freecal/METEOCALENDARS

 

View password (also the add password) was sent in email.

RESERVING METEO CONFERENCE ROOMS

Room 511, 529, 427, or Myers Weather Center Conference Room

You may also view the calendar for the Myers Weather Center classroom, but additions need to be made by a Meteo staff member.

Visit the website: http://www.brownbearsw.com/freecal/METEOCALENDARS

 

View password (also the add password) was sent in email.

Or see Ginger Kowalchuk, ggk2@psu.edu

SAFETY

For broken glass or glass disposal, chemical spills, battery disposal, etc. See Al Moyle (426 Walker)
Email: amm14@psu.edu
SCHEDULING A CLASSROOM FOR AN EVENT  

See Jackie Gibboney (502 Walker)

Email: jag545@psu.edu
STUDENT ADVISING
GRAD AND UNDERGRAD
 

See Jackie Gibboney (502 Walker)

Email: jag545@psu.edu

SWIPE CARD ACCESS TO METEO FACILITIES

For access using your ID card to the Weather Center, TV Studio,  etc. Send an email to: meteo_facilities@meteo.psu.edu

TELEVISIONS

Weather Center televisions Send an email to: support@meteo.psu.edu

THESIS DEFENSE SCHEDULING

Once you have picked a date, time, and cleared it with all your committee members, you are ready to officially schedule your defense. Done online.  See grad section of Meteo website for the button.  Also inform Karen Corl (502 Walker)   Email:  kqc8@psu.edu
TRAVEL  

See Abby Smith (502 Walker)

Email:  azb1@psu.edu

WAGE PAYROLL During the semester students may only work 20 hours per week.  During the summer, only 40 hours per week.

See Abby Smith (502 Walker)

Email: azb1@psu.edu

WEATHER CENTER  AND ROOM 126 RESERVATIONS

Includes Weather Center Classroom

Password sent in email.

See Bill Syrett (606C Walker)

Email:  wjs1@psu.edu

to check availability and to reserve.  You may view (but not reserve) Weather Center Classroom and Room 126 availability by visiting: http://www.brownbearsw.com/freecal/METEOCALENDARS2

 

For more information please refer to the EMS College Faculty and Staff web page.

Document Actions