Quality & Customer Support Lead

Radiometrics Corporation seeks a highly motivated and trustworthy individual with a passion for customer service and experience as a meteorologist or meteorological technician.

 

Date posted

Nov. 6, 2017 12:00 am

Application deadline

Jan. 6, 2018 12:00 am

Organization

Radiometrics Corporation

Location

  • United States

Job description

Quality & Customer Support Lead

Reports to: Director, Quality & Customer Support
Status: Exempt
Supervisor: No

Job Summary:
Radiometrics Corporation seeks a highly motivated and trustworthy individual with a passion for customer service and experience as a meteorologist or meteorological technician. This individual will act as Quality & Customer Support lead for our microwave radiometer product line. The position requires resolving hardware and software technical problems (locally and remotely); communicating effectively with global customers; managing radiometer customers and networks of radiometers; collaborating with scientists and engineers to resolve major challenges; supporting design improvements; validating instrument data quality; installing
equipment; designing and providing training courses for maintenance and meteorological applications; managing RMAs; and supporting sales efforts.

Email support is a key aspect of the job.
Domestic and international travel will, at times, be significant.

This position will report to the Director of Quality & Customer Support (QCS.)

Key Responsibilities:

  • Answering radiometer customer support requests.
  • Resolving hardware and software problems.
  • Collaborating with scientists, engineers, manufacturing, accounting and other QCS Leads.
  • Managing customer accounts.
  • Managing networks of radiometers and other meteorological instruments.
  • Translating experience with users into hardware and software design recommendations.
  • Visiting customers for service, installations, site acceptance testing and training.
  • Managing and improving the radiometer repair process.
  • Supporting post-delivery sales efforts.
  • General support and improvement of the newly-formed Quality & Customer Support function.

Required Skills, Experience and Qualifications:

  • Bachelor’s degree in Meteorology, Atmospheric Science or Electronics Engineering Technology with 5 years of relevant meteorological industry experience.
  • Excellent written and verbal communication and interpersonal skills.
  • Excellent organizational, documentation and planning skills.
  • Ability to remain professional during high-pressure situations.
  • Ability to effectively prioritize customer needs.
  • Ability and desire to travel domestically and internationally.
  • Ability to analyze complex meteorological data.
  • Ability to support customer needs outside of normal business hours.
  • Experience with meteorological instrumentation. (Mechanical, electrical, RF or software.)
  • Experience in cross-cultural settings.
  • Proficient with Microsoft Office suite.
  • Passion for customer service and support.

Preferred Skills and Qualifications:

  • Experience with atmospheric remote sensing systems.
  • Experience with software and/or hardware development.
  • Experience with providing technical training to others.
  • Experience with extended foreign business travel or expat assignment.
  • Experience in project management or program management.
  • Experience with business collaboration tools. (e.g. Apptivo.)
  • Experience with product IT and/or computer networks.
  • Proficiency in any foreign languages.
  • Passion for the meteorological industry.
  • Passion for learning and teaching others.
  • Must enjoy working in team environment, but be capable of self-direction and management.

Note: This job profile should not be construed to imply that these duties, responsibilities and requirements are the exclusive standards of the position. Incumbents may be required to follow these and any other instructions, and to perform any other duties as may be required.

Radiometrics is an Equal Opportunity Employer.

Interested parties can send any questions/resumes to grant.beverage@radiometrics.com

 

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