Client Success Executive

Interface with clients and coordinate with RMS modeling, structural vulnerability engineering, support, and software teams on a daily basis to help with evaluation, validation and satisfaction with RMS models and software.

 

Date posted

Mar. 9, 2023 2:45 pm

Application deadline

Apr. 9, 2023 5:00 pm

Organization

Moody's RMS

Location

  • United States

Job description

Interface with clients and coordinate with RMS modeling, structural vulnerability engineering, support, and software teams on a daily basis to help with evaluation, validation and satisfaction with RMS models and software. Act as the face of RMS to the client, managing all the information going to and from the client. Use the understanding of the hazard and vulnerability components of the peril models as well as the structural damage components of the engineering model to engage in meaningful conversations with the client, gather the right information and translate it to the model experts within RMS ultimately leading to adoption of RMS models. Act as a liaison with model developers and RMS engineers to present the various model components, consolidate client observations, provide response to questions (including structural peril vulnerabilities) and ensure clients are comfortable with the model science and development for further adoption in business decision-making. Learn components of new RMS models (including hazard science and structural vulnerability) to effectively communicate with our client base. Partner with the RMS sales team to source new sales opportunities within current client base and prospects. Discover opportunities for new sales of RMS models and products and involve the sales team to take the discussions forward. Manage implementation of RMS software in client environments by working with client business and IT teams and RMS deployment teams. Review work orders with clients, RMS deployment and sales teams. Ensure proper creation of release management, deployment, fulfillment, and technical team requests. Mentor new client success hires on RMS client software, internal systems and client success teams’ processes and procedures. Update Salesforce regularly on client engagements, release of client licensed software and manage client support issues to allow for managerial oversight of client opportunities, challenges, and direction. Domestic and international travel required approximately 15% of the time. Destination and frequency impossible to predict.

Requirements: Requires a Master’s degree or foreign equivalent in Finance, Statistics, Engineering, or a closely related technical field plus at least five (5) years of experience in a client relationship management role or related position. Must have experience at least five (5) years of experience with the following: performing risk analyses, including Catastrophe Risk Modeling; managing client relationships; assisting in development of new models and solutions, engaging with prospects and clients, gathering market feedback, and driving adoption of models and software; leading onboarding efforts for clients, including training, usage and interpretation of model results, and addressing challenges; supporting model and product change management efforts; and supporting risk management decision making. Domestic and international travel required approximately 15% of the time. Destination and frequency impossible to predict.

ABOUT RMS:

Risk Management Solutions, Inc. (RMS) models and solutions help insurers, financial markets, corporations, and public agencies evaluate and manage global risk throughout the world. RMS has some 1,300 employees across 13 offices in the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, with products and models covering six continents.

We lead an industry that we helped to pioneer—catastrophe risk modeling – and continue to innovate. In May 2019, we announced the launch of RMS Risk Intelligence™ (RI), an open, flexible and future-proof platform for strategic risk management. Through this purpose-built platform, clients can tap into RMS HD models, rich data layers, intuitive applications and APIs that simply integrate into existing enterprise systems to support business decisions across underwriting, risk selection, mitigation and portfolio management.

Insurers, reinsurers, trading companies, and other financial institutions trust RMS solutions to better understand and manage the risks of natural and human-made catastrophes, including hurricanes, earthquakes, floods, terrorism, and pandemics.

Visit RMS.com to learn more and follow us on LinkedIn and Twitter

RMS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, genetic characteristics, sexual orientation, or any other classification protected by applicable local, state, or federal law.

 

For more details

https://jobs.jobvite.com/rms/job/od6xmfwW