Customer Success Manager
Date posted
May 24, 2023 3:45 pm
Application deadline
June 24, 2023 5:00 pm
Organization
Salient
Location
- United States
Job description
About Salient Predictions
We help companies and people adapt to a changing climate. Our mission is to
be the global standard in forecasting weather two weeks to a year ahead for enterprises building climate resilience. Our award-winning product is grounded in decades of research at MIT/WHOI to produce the most trustworthy one-year forecasts. As a seed-stage venture-backed startup, we are growing rapidly and looking for curious and motivated individuals so the world can forecast further.
About Salient Predictions
We help companies and people adapt to a changing climate. Our mission is to
be the global standard in forecasting weather two weeks to a year ahead for enterprises building climate resilience. Our award-winning product is grounded in decades of research at MIT/WHOI to produce the most trustworthy one-year forecasts. As a seed-stage venture-backed startup, we are growing rapidly and looking for curious and motivated individuals so the world can forecast further.
Job Responsibilities
As a Customer Success Manager you will be responsible for working with prospects and customers in the agriculture and insurance sector to identify market needs and use cases related to weather-driven planning and decisions. This role involves building deep relationships with customers by understanding their pain points and being an advocate for them, helping them achieve their desired outcome when using the Salient platform, and identifying new product capabilities to deliver relevant insights.
- Play a key role in sales activities and business development by conducting “discovery” processes to understand the customer needs and supporting the customer’s evaluation process.
- Onboard customers to Salient's platform and ensure that customers understand how to gain insights tailored to their business. Advise customers on how to translate weather data into actionable insights.
- Promote product adoption by understanding customer goals, executing proof of concepts, and advising the stakeholders on how to leverage the product to achieve business value.
- Curate and recommend product enhancements that will deliver value to customers. Work closely with the product and science team to ensure that new features are supporting customer needs.
- Work with sales to increase retention prevent churn, build loyalty, and generate account expansion revenue.
Qualifications:
- Meteorology degree and strong understanding of atmosphere/ocean/climate dynamics
- Domain knowledge of agriculture and/or insurance sector a plus
- Familiarity with APIs and geospatial data ((e.g. NetCDF, GeoTIFF, GeoJSON, PostGIS)
- 2+ years experience in management consulting, start-up environments, business development, and/or customer-facing roles
- Excellent written and verbal communication skills
- Strong project management skills: Ability to drive outcomes across teams in a timely fashion
- A good listener: able to hear and understand the customer needs and the different perspectives of relevant stakeholders
A bit more about working at Salient
We are a small team on a mission to be the global standard in forecasting weather two weeks to a year ahead. We #forecastfurther to help companies and people adapt to a changing climate.
Our values are:
We are self-motivated. We take initiative. We are doers who take pride in getting things done, correctly. We do not compromise on performance.
We learn constantly. We listen to our customers and each other in service of continuous improvement. A sense of curiosity, honesty, and a beginner's mindset guide us as we solve the incredibly complete and important climate challenge we've embraced.
We collaborate to win. We want to win with and for our people and our customers. Our outcomes-oriented team is more than the sum of its parts.
We are mission-driven. Our work on climate resiliency matters, not just for our customers but for the planet and for the prosperity of future generations.
We offer Salient team membersStock options for full-time team members
- Health insurance with generous company contribution
- Dental insurance with generous company contribution
- 401k plan with company match up to 3.5%
- Unlimited vacation: Make sure your work is covered and take what you need
- Paid company holidays
- Remote Work: Work and live where you like
- 8 weeks paid family leave for all parents with optional 4-week extension
- Flexible working hours: 11am - 4pm EST are our core synchronous hours
- 1 meeting-free day / week for deep work
- Gathering for in-person company retreats
- Mentorship program
- Professional development stipend
- Financial wellness and support via our partner, Betterment
- Apply at: https://salientpredictions.freshteam.com/jobs.
For more details